Making operations more efficient within your legal services firm might sound like a daunting task but the Internet is allowing for greater flexibilities for sourcing talent than ever before. Agencies can not only get what they need but they can do so at a cost they can afford and at a level of quality that they deserve. Here are four tips on finding your perfect fit when outsourcing your legal transcription needs:
Why is this important? Certain fields use technical terms and jargon specific to that field. This essential knowledge might be foreign to a general transcriptionist who has no experience in the legal transcription field. Having a transcription company that not only knows these terms but specializes in verbatim legal transcription will result in a better end product for your firm.
2. Data Security
Another important feature of the working relationship is the security protocols that your new transcription services partner will use to keep data safe. You want to make sure the company you choose takes steps to protect your data both online and off. Do they use SSL-enabled secure servers with 256 bit encryption, firewalls, and perform regularly scheduled data backups? When you bring up these topics of security and the company you’re considering can’t answer these important questions, that might tell you all you need to know.
How quickly do you need your transcripts returned to you? Does the company you’re considering have the staffing and expertise to do the job? What percentage of their work is delivered on time? It better be close to 100%. After all, what good is a company that can’t make good on their promises? These are just some of the conversations you will want to have when outsourcing your legal transcription work to make sure that it is a good fit between your firm’s needs and what they are capable of providing you.
4. Workloads and Unique Needs
How does your firm like to work? What preferences should a potential partner know about the way you do things? Do you have standardized templates or need help setting them up? Have a broad discussion about your expectations and the unique needs you have. The company you choose should be able to accommodate them all. In many ways, interviewing transcription service partners is like interviewing an employee for your firm. If you think it wouldn’t work out, you’re probably right.
Outsourcing your legal transcription comes with many benefits, but it’s important to find a company that has the expertise, staffing, and security measures to deliver your work on time and on budget. Please get in touch if we can help in any way with your legal transcription needs.